Job Posting

EMS 911 Telecommunicator

• Operates a multi-line telephone console system, alerting system, and TDD system for the deaf and hearing impaired
• Ask questions to interpret, analyze, and anticipate the caller’s situation as to resolve problems, provide information, dispatch appropriate resources, or refer callers to other agencies.
• Determine and assign the priority level of the call and enter the data into a computer aided dispatch
• Identify appropriate number and type of apparatus to dispatch
• Dispatch and coordinate the responses of public safety agencies
• Perform emergency medical dispatch and crisis intervention services
• Monitor and operate a radio console and computer equipment
• Monitor and respond to a variety of technical systems and alarms
• Hears and understands multiple sound sources
• Understands jurisdictional boundaries, as well as thoroughfares, landmarks, public buildings, and waterways within the jurisdiction
• Uses judgement and decision-making skills to evaluate situations, establish priorities, and resolve matters
• Read and follow oral and written instructions
• Actively listens and communicates effectively through clear speech and hearing
• Handles multiple tasks to receive and communicate information to and from several sources ensuring calls for service are dispatched and monitored in a timely manner.

1. Performs other related duties as assigned.

• Use of the English language, both spoken and written.
• Understanding of office computer hardware (i.e.: PC’s, tablets, laptops, copier, printer, fax) and software (i.e.: Microsoft Office, EMR, email, internet)
• Confidentiality and integrity.
• Must possess good customer service and people skills.
• Understand basic dispatch codes, as well as standard abbreviations and industry terminology commonly used by emergency medical services.

• High School Diploma or Equivalent;
• No experience required; 1-2 years preferred
• EMD Certification preferred or must obtain within first three (3) months of employment.
• EMT-B optional
• CPR Provider Certification

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